Website Support
Website support that keeps your site working and improving.
Launch is not the end of the relationship. A website is a live part of your business, and it needs looking after and improving as the business changes.
Sites that are maintained stay fast, secure and useful. Sites that are left alone quietly drift out of date and start costing enquiries.
What support covers
The work that keeps a site healthy.
Content updates
Text, images, new pages, prices, team changes and seasonal updates handled for you.
Technical maintenance
Platform, plugin and dependency updates applied and tested, plus backups kept and checked.
Bug fixes
Broken forms, layout faults, browser quirks and anything that stops the site behaving properly.
Performance checks
Regular speed and page-health reviews, with images, code and loading tidied when they slip.
Security updates
Patches applied promptly, certificates kept valid, and monitoring for problems before visitors notice.
Small enhancements
New sections, layout changes and functionality improvements without needing a full project.
SEO maintenance
Titles, descriptions, headings, broken links, redirects and indexing kept in good order as the site changes.
Landing-page changes
Campaign pages created or updated as offers, seasons and advertising change.
Analytics checks
Making sure tracking still works after changes, so enquiry data stays trustworthy.
Conversion improvements
Ongoing adjustments to copy, forms and calls to action based on what visitors actually do.
How support works
A simple structure, so you always know what happens next.
- 01
One point of contact
You email or call a person who already knows your site. No ticket queue, no account handover.
- 02
Request and agree
Tell us what you need. Anything beyond the agreed allowance is scoped and confirmed before it starts.
- 03
Change and test
Work is made and checked on phone and desktop before it goes live, with a backup taken first.
- 04
Review
A regular check on speed, site health, search basics and analytics, summarised in plain language.
Support options
Choose the level of cover that fits.
Every agreement is written down: what is included, how much time it covers and how requests are handled.
Essentials
Keeping an existing site safe, current and online.
Priced on request
- Software, plugin and platform updates
- Security monitoring and patching
- Regular backups with restore testing
- Uptime monitoring
- A small allowance of content updates each month
Response: Agreed in your support agreement
Care and improve
Maintenance plus a regular block of time for improvements.
Priced on request
- Everything in Essentials
- A monthly allowance of development or content time
- Performance and speed checks
- Analytics review and a short written summary
- Small enhancements and layout changes
Response: Agreed in your support agreement
Pay as you go
No monthly commitment — you contact us when something needs doing.
Priced on request
- Content updates on request
- Bug fixes and troubleshooting
- Ad-hoc enhancements and new pages
- Quoted before work begins
Response: Scheduled against current workload
Prices depend on the size of the site and how much time you need each month, so they are quoted individually rather than listed here.
After launch
The launch date is the beginning of the useful part.
Once real visitors arrive you learn what works. Support is how that learning turns into a steadily better website rather than a good site that slowly ages.
Questions
What businesses ask about support.
No. Support can be a monthly agreement or simply ad-hoc work when you need it. We will suggest whichever genuinely suits how often your site changes.
In most cases, yes. We review the existing site first and tell you honestly if the platform makes ongoing support impractical.
Pricing depends on the size of the site and how much time you need each month. You get a written quote before anything is agreed, and no work outside the agreement happens without approval.
Get in touch and we investigate. Backups are kept so the site can be restored if a change causes a problem.
Yes. Monthly agreements run month to month, and your hosting, domain, content and accounts remain yours throughout.
Discuss ongoing support
Tell us how often your website changes and what you would rather not deal with yourself.